We are committed to resolving every investor complaint promptly, fairly, and transparently in accordance with applicable SEBI and AMFI grievance redressal processes.
31 SHIV SAGAR NAGAR NEAR BOSCO INTER COLLEGE SHANKAR PURI, KAMTA, Chinhat, Lucknow, Uttar Pradesh 226028, India
Every complaint is tracked with a reference number from receipt to closure.
Every complaint is logged with a reference number, date, investor name, nature of complaint, and assigned handler.
Written acknowledgement sent within 3 working days of receipt with reference number and expected resolution timeline.
Handler investigates the complaint by reviewing transaction records, client correspondence, and relevant supporting documents.
Resolution communicated to the investor within 15 working days. If additional time is required, investor is informed accordingly.
Complaint marked closed after resolution and records maintained as per applicable requirements.
If your complaint is not resolved within the expected timeline, you may escalate it through the levels below.
| Level | Escalate To | Contact | Timeline |
|---|---|---|---|
| Level 1 | Invest India Online Compliance Officer: Devendra Pandey |
contact@investindiaonline.com +91 7518949999 |
Acknowledged within 3 working days Resolution target: 15 working days |
| Level 2 | Concerned AMC Investor Relations / Service Department | Via the relevant AMC service channels | If unresolved at Level 1 |
| Level 3 | SEBI SCORES Portal | scores.sebi.gov.in | If unresolved after approaching the concerned intermediary, investors may use SCORES. |
| Level 4 | SMART ODR | smartodr.in | For online dispute resolution after prior grievance handling steps |
Fill in the form below. We will acknowledge your complaint within 3 working days with a reference number.
